Common questions
Best pet insurance — FAQs
What is the best pet insurance in Australia in 2026?
For most owners the best policy is accident + illness cover with a $15,000 annual limit, 80% benefit and hereditary condition cover included. The 'best' insurer depends on your pet's breed and age — use our breed guides to match cover to risk.
How do you score and rank pet insurance policies?
We score annual limit, benefit percentage, excess flexibility, hereditary and chronic condition cover, waiting periods, sub-limits, dental illness cover and claims payment options (including gap-only payments direct to the vet).
Is the most expensive pet insurance the best?
Not necessarily. Comprehensive wellness plans cost the most but often return little extra value. The best value is usually a strong accident + illness policy with a high annual limit and no sneaky sub-limits.
Can I switch pet insurers without losing cover?
You can switch, but anything noted in your pet's vet records becomes pre-existing with the new insurer. Switching makes most sense while your pet is young and healthy; on older pets it is usually better to stay put.
Does pet insurance cover pre-existing conditions?
Usually not. Most Australian policies exclude conditions that showed signs before cover started or during waiting periods.
Is routine care included?
Vaccinations and desexing generally need an optional wellness add-on.
Which Australian Pet Insurers Get the Best Reviews From Owners?
No single insurer suits every pet, but some brands regularly appear near the top of customer satisfaction surveys and review platforms. Owners often compare providers using ProductReview.com.au, Canstar, Mozo and Finder, which publish customer ratings and annual award results.
Brands that commonly feature in these comparisons include:
- Bow Wow Meow
- Petsy
- Pet Insurance Australia
- Woolworths Pet Insurance
- Medibank Pet Insurance
- Knose
- Prosure
Ratings change from year to year, so it’s worth checking the most recent results. Reviews that mention claim speed, communication and how disputes were handled tend to be more useful than star ratings alone.
Many Australian pet policies are issued by a small number of underwriters, such as The Hollard Insurance Company and PetSure. So two brands with different names can have similar policy wording. The Product Disclosure Statement (PDS) is worth reading closely.
Key Features to Check When Insuring a Dog
Dogs vary a lot in size, breed and health risks, so the right policy depends on the individual dog. A vet-informed approach starts with the conditions a breed is known for.
Important points to compare include:
| Feature |
What to check |
| Benefit percentage |
Usually 70%–90% of eligible vet bills |
| Annual limit |
The maximum paid per policy year, often $8,000–$30,000 |
| Sub-limits |
Caps on specific items, such as cruciate surgery or dental |
| Excess |
The amount paid per claim or per condition before cover applies |
| Waiting periods |
Especially for illness and cruciate ligament conditions |
| Pre-existing conditions |
How the insurer defines and excludes them |
| Age limits |
Minimum and maximum age to start cover |
Cruciate ligament injuries are one of the most common orthopaedic claims for dogs. Surgery on one knee can cost several thousand dollars, and many policies apply a six-month waiting period for this condition.
Breeds such as French Bulldogs, Pugs and German Shepherds can be prone to hereditary or breed-specific conditions. Owners of these breeds should check whether those conditions are covered or excluded.
Cover Options Worth Considering for a Cat
Cats often hide signs of illness, so problems may only show up once they need tests or treatment. Cover for illness as well as accidents is generally more useful for cats than accident-only cover.
Common feline health issues that can lead to claims include:
- Urinary tract problems, including blockages in male cats
- Kidney disease, particularly in older cats
- Hyperthyroidism
- Dental disease
- Injuries from fights or car accidents for outdoor cats
Indoor cats may need less accident cover, but they can still develop chronic illnesses. Owners should check whether ongoing conditions such as diabetes or kidney disease are covered each year without being reset as pre-existing.
Cat policies are usually cheaper than dog policies. Some insurers also offer optional routine care add-ons for vaccinations, flea treatment and desexing.
Does Pet Insurance Make Financial Sense in Australia?
Whether pet insurance is worthwhile depends on the owner's budget and ability to cover a large, unexpected vet bill. For many households, its main value is avoiding a hard decision about treatment because of cost.
Some example price ranges for treatment at Australian vet clinics:
- Emergency consultation: around $150–$300 or more
- Cruciate ligament surgery: often $3,000–$8,000 per knee
- Treatment for a swallowed foreign object: commonly $2,000–$5,000
- Cancer treatment: can exceed $10,000
Premiums usually rise as pets age, and older pets are more likely to need treatment. Some owners choose to self-insure by putting money into a dedicated savings account instead.
Insurance tends to suit owners who’d struggle to pay a bill of several thousand dollars at short notice. It’s less essential for those with substantial savings set aside for vet care.
Australian pet insurers follow the General Insurance Code of Practice. If an owner can’t resolve a complaint with the insurer, they can take it to the Australian Financial Complaints Authority (AFCA) free of charge.
Is Cover Available Without a Waiting Period?
Most Australian pet insurance policies include waiting periods, but they differ by condition. Typical waiting periods look like this:
| Type of claim |
Common waiting period |
| Accidental injury |
None to 3 days, depending on the insurer |
| Illness |
Around 30 days |
| Cruciate ligament conditions |
Around 6 months |
| Some routine care benefits |
Varies; may apply straight away |
Some insurers offer accident cover from day one, which means injuries from accidents can be claimed soon after the policy starts. Cover for illness without any waiting period is uncommon.
Insurers may waive certain waiting periods when a pet moves from another insurer with continuous cover. Ask about this before switching, as policies differ.
Waiting periods help prevent people from buying insurance only after a pet becomes unwell. Taking out cover while a pet is young and healthy reduces the chance of conditions being excluded later.
Woolworths Pet Insurance Compared With Petsy
Both brands are well known in Australia, and both have policies underwritten by The Hollard Insurance Company. The key differences are how they’re sold, their extra benefits and the policy options available.
| Feature |
Woolworths Pet Insurance |
Petsy |
| Underwriter |
The Hollard Insurance Company |
The Hollard Insurance Company |
| Distribution |
Sold through Woolworths |
Online-focused specialist brand |
| Policy types |
Accident-only and accident and illness options |
Accident and illness options, with flexible settings |
| Customisation |
Set cover tiers |
Owners can adjust benefit percentage, limit and excess |
| Discounts |
Often linked to Everyday Rewards members |
Multi-pet and other promotional discounts at times |
| Routine care |
Optional extras on some policies |
Optional extras on some policies |
Woolworths Pet Insurance may appeal to shoppers who already use Everyday Rewards and prefer structured tiers. Petsy may suit owners who want to adjust their cover settings and balance premium costs against benefits.
Benefit limits, excess options and discounts can change, so owners should compare current quotes and read each PDS. It’s also worth checking sub-limits, excluded conditions and maximum entry age for both brands.